Privacy Policy
We are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. The following terms, conditions and notices (Privacy Policy) set out how we manage your personal information when you access and use, and order products via, this Website (https://greendoorliving.com.au).
You should check this page regularly to take notice of any changes we may have made to the Privacy Policy. The Privacy Policy was last amended on 27 June 2023.
1 Other terms, conditions and notices
Depending on your purpose, the Privacy Policy should be read in conjunction with the following terms, conditions and notices:
(a) our Terms of Use (https://greendoorliving.com.au/pages/website-terms-of-use), which sets out the terms, conditions and notices for access and use of this Website;
(b) Terms and Conditions of Purchase (https://greendoorliving.com.au/pages/website-terms-and-conditions-of-purchase), which sets out the terms, conditions and notices applying to the purchase of products via this Website; and
(c) Refunds and Returns Policy (https://greendoorliving.com.au/pages/refunds-and-returns-policy), which sets out the circumstances in which refunds may be made and/or goods returned.
2 Collecting personal information
2.1 Customers
When you purchase products via this Website, a record of your order is taken which includes your personal information such as your:
(a) name;
(b) email address;
(c) postal address;
(d) contact phone number; and
(e) other personal information you provide to us during the order process.
2.2 Other individuals
We may collect personal information from other individuals who interact with us, for example potential customers who make an enquiry via phone, email or online contact form. The kind of personal information we collect will depend on the capacity in which you are dealing with us. Generally, it will include your:
(a) name;
(b) contact details; and
(c) other information relevant to our interaction that you provide to us during the order process.
2.3 Visiting our Website
You may visit our Website without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to us will be managed in accordance with this Privacy Policy as detailed in section 2.2.
Our Website uses cookies. A “cookie” is a small file stored on your device’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as:
(a) device type;
(b) browser type;
(c) IP address; and
(d) pages you have accessed on our Website and on Linked Sites.
You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our Website.
We are not responsible for the content or privacy practices of Linked Sites.
3 Using personal information
3.1 General use
We collect personal information directly from you to use for purposes reasonably necessary to carry out our business. This includes:
(a) processing and dispatching orders;
(b) processing refunds and returns;
(c) responding to enquiries and complaints;
(d) informing you of our activities and services;
(e) responding to requests for information and other general inquiries.
We may also collect and use personal information for market research purposes and to innovate our delivery of products and services.
3.2 Direct marketing
We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us.
If you opt-out of receiving marketing material from us, we may still contact you in relation to our ongoing relationship with you (for example, in relation to orders and enquiries).
4 Storing personal information
We store information in paper-based or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, and other security systems such as user identifies and passwords to control access to our computer systems.
We take steps to destroy or de-identify information that we no longer require.
Upon your written request, we will delete or de-identify your personal data in such form as you reasonably request within a reasonable time after the end of the provision of the relevant services, and delete or de-identify existing copies unless storage of any data is required by any applicable law.
5 Disclosing personal information
The primary reason we will disclose your personal information is for the purpose of dispatching a product you have ordered via our Website. The personal information disclosed will be limited to that necessary to facilitate the delivery.
We may disclose your personal information for other purposes which would be explained at the time of collection, with your consent, or otherwise as set out in this Privacy Policy.
We will disclose your personal information if required to do so under law.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
6 Anonymity
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). However, it may not be practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to access or participate in services we manage or deliver.
7 Accessing and correcting personal information
You are entitled to access your personal information that we hold. To request access, please contact us.
You will not be charged for making a request to access your personal information, but you may be charged for the reasonable time and expense we incur in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
If you consider any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correct.
8 Complaints
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.
9 Severability
If any clause or part of a clause of this Privacy Policy is illegal, invalid or unenforceable (Offending Clause) in a jurisdiction (Offended Jurisdiction), then in that Offended Jurisdiction:
(a) where the Offending Clause can be read down so as to give it a valid and enforceable operation of a partial nature, it must be read down to the extent necessary to achieve that result; and
(b) in any other case, the Offending Clause must be severed from the Privacy Policy and the Privacy Policy operate as if the Offending Clause had not been included.
This section must be interpreted so that the legality, validity or enforceability of:
(c) in the case of the Offended Jurisdiction, the Privacy Policy excluding the Offending Clause; and
(d) in any other jurisdiction, the whole Privacy Policy,
will not be affected and remain in full force and effect.
10 Applicable law
The laws of Queensland apply to this Privacy Policy. You agree to submit to the exclusive jurisdiction of the courts of Queensland.
11 Contact information
Green Door Living
ABN 21 199 566 332
Address: PO Box 2433, Chermside Centre QLD 4032
Phone: +61 435 377 241
Email: info@greendoorliving.com.au
12 Definitions
In this Privacy Policy:
we, us or our means Green Door Living, our partners, directors, officers, employees or agents, as the case may be
you or your means the individual accessing or using this Website, or ordering goods and services via this Website, as the case may be.